FAQs

📌 Frequently Asked Questions – Gray Ave Co

How can I get in contact with Gray Ave Co?
You can reach our support team via the Contact Us page in the website menu. One of our team members will get back to you within 24–48 hours.

Where are the products made and shipped from?
All items are made to order and shipped directly from our production partners overseas, with quality control managed by our team. This allows us to create custom, high-quality merch - not mass-produced stock.

Do you offer samples?
Yes! We can create a sample product for you to review before committing to a bulk order. From concept to delivery, a sample takes around 10 days.

How long will my order take?
Our typical turnaround time is around 6 weeks, which includes:

• 2 weeks for design and edits

• 4 weeks for production and shipping
  We’ll keep you updated every step of the way.

Do you ship internationally?
Yes - although we’re based in New Zealand, we proudly support groups and customers worldwide. Shipping costs and timelines may vary depending on location.

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Buy Now Pay Later options (subject to availability in your region).

Is delivery free?
Shipping costs are calculated at checkout. For bulk or group orders, we may offer free delivery or subsidised rates - get in touch with us to discuss your order.

What if my order is delayed?
As we work with international suppliers, occasional delays may occur due to customs, shipping carriers, or seasonal demand. If you’re concerned, first check your Shipping Confirmation email (and your spam/junk folder), or contact us directly.

What currency is the store in?
All prices are listed in New Zealand Dollars (NZD) by default. You may be able to view and pay in your local currency at checkout, depending on your region.