Shipping Information

A Note From the Gray Ave co Team

At Gray Ave co, we’re all about custom, quality merch - made to order, just for you. That means your order isn’t sitting in a warehouse; it’s brought to life from scratch.

Here’s what you can expect:

⏱ Order Timeline

Because every item is custom-made, the full process takes around 6 weeks:

2 weeks for design, edits and approvals

4 weeks for production and shipping from our overseas partner warehouses

Need a sample first? We can do that too - you’ll have it in hands within 10 days from concept to doorstep.

🌍 Shipping & Delivery

We’re based in New Zealand and ship worldwide.

Shipping is tracked and handled by trusted courier partners.

You’ll receive a confirmation email and tracking number once your order is on the move.

📦 Please Note

We work with international production teams to bring your custom items to life. While we aim to meet every deadline, occasional delays may happen - especially during public holidays or busy seasons. But don’t worry, we’ll always keep you in the loop.

💬 Got Questions?

We’re here to help. Reach out via our Contact Us page and include your order number — our team will get back to you within 24–48 hours.